The Conference Center is available in the Customer Cockpit or in our Conference Center app. For machines with C.O.R.E. technology, this functionality is also directly on the C.O.R.E. panel.
The app features text, video, and voice chat functions. It also contains a whiteboard for exchanging technical information about the affected machine. Our Customer Care technicians can draw suggested remedial steps directly onto the photos provided by the machine operator and provide graphic support for work steps.